Question 1

Where do I sign in and access the app?

Accepted Answer

The Vincony app — your workspace, chat, tools, and dashboard — lives at app.vincony.com. The marketing site, pricing, and this Help Center are on vincony.com. Sign in once and your session is shared across both, so links just work. Team admins manage their organisation at admin.vincony.com, and the partner/affiliate portal is at affiliate.vincony.com.

Question 2

Can I sign in with Google?

Accepted Answer

Yes. On the sign-in page, click 'Continue with Google' (or 'Continue with Apple') to sign up or sign in with one click — no password to remember. Your account is tied to your Google email, so use the same button each time to land back in the same account. Classic email + password sign-in remains available too.

Question 3

How do I create my first AI generation?

Accepted Answer

Sign up for a free account, then head to the Chat, Image, or Video generation pages from the dashboard. Choose a model (or let auto-routing pick the best one), type your prompt, and hit Generate. Your result will appear in seconds and is saved to your generation history.

Question 4

What is the credit system and how does it work?

Accepted Answer

Credits are the universal currency on Vincony. Every AI action — chat messages, image renders, video clips, tool runs — costs a certain number of credits. Your plan includes a monthly credit allowance, and you can always top up if you need more. Check the Pricing page for a full cost breakdown.

Question 5

How do I choose the right AI model for my task?

Accepted Answer

Visit the Models page to compare capabilities, speed, and cost per model. If you're unsure, enable Auto-Routing — it analyses your prompt and automatically selects the best model for the job based on task type, complexity, and cost efficiency.

Question 6

What is auto-routing and how does it help?

Accepted Answer

Auto-routing uses a lightweight classifier to read your prompt and route it to the optimal model. Simple tasks go to fast, low-cost models; complex reasoning tasks go to premium models. This saves credits while maintaining quality.

Question 7

How do I save and reuse prompts?

Accepted Answer

Click the bookmark icon next to any prompt to save it. Access all saved prompts from the Saved Prompts library inside Prompt Studio (OS → Prompt Studio → Library tab, /os/prompt-lab?panel=library). You can tag, search, and version your prompts for easy reuse.

Question 8

How do I access my generation history?

Accepted Answer

Go to your dashboard at app.vincony.com and click the History tab. You'll see all past generations with their prompts, models used, credits consumed, and timestamps. Results are stored for 90 days (longer on paid plans).

Question 9

How do credits work?

Accepted Answer

Each plan includes a monthly credit allowance. Credits are consumed when you use AI models — chat, image, video, and tool generations each have different costs. You can see the exact cost per model on the Pricing page under 'Credit Cost Breakdown'.

Question 10

Can I switch plans at any time?

Accepted Answer

Yes. Upgrades take effect immediately and you'll be charged a prorated amount. Downgrades take effect at the end of your current billing cycle.

Question 11

What happens when I run out of credits?

Accepted Answer

You'll see a notification banner and can either wait for your monthly refresh or purchase a one-time credit top-up from your dashboard at app.vincony.com. Scheduled generations will pause until credits are available.

Question 12

Is there a free plan?

Accepted Answer

Yes! The Free plan includes 100 credits per month — enough to try chat, image, and video generation with no credit card required. The Free plan is separate from the paid plan trial.

Question 13

How does the free trial work?

Accepted Answer

All paid plans include a 7-day free trial. You'll enter your card details at checkout, but you won't be charged until the trial ends. Cancel anytime during the 7 days from your dashboard at app.vincony.com and you won't pay a thing. After the trial, your card is automatically charged for the plan you chose. Only one trial per person — eligibility is checked against your normalised email (so +aliases and Gmail dot-variants count as the same person), and anyone who has had a paid subscription before isn't eligible for another trial.

Question 14

How does annual billing work?

Accepted Answer

Annual plans are billed once per year at a discounted rate (save ~18–20% depending on plan). Your full credit allowance is refreshed monthly throughout the year.

Question 15

Can I cancel my subscription?

Accepted Answer

Absolutely. Cancel any time from your dashboard at app.vincony.com under Subscription settings. You'll keep access until the end of your current billing period. No cancellation fees.

Question 16

Do unused credits roll over?

Accepted Answer

Credits reset each billing cycle and do not roll over. Top-up credits, however, never expire.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Enterprise customers can arrange invoice-based payment.

Question 18

What happens to my data if I cancel?

Accepted Answer

After cancellation, your data is retained for 60 days so you can export it or resubscribe. After 60 days, all personal data and generations are permanently deleted in compliance with our privacy policy.

Question 19

What free AI tools are available?

Accepted Answer

Vincony offers a suite of free AI tools you can try without an account: AI Search (web-powered answers with citations, plus a Deep Research mode for multi-source analysis), Code Helper (debugging, refactoring, code generation), Proofreader (grammar & style fixes), SEO Meta Writer (optimised meta tags), Slide Generator (presentation outlines), Content Repurposer (reformat for Twitter, LinkedIn, email), Web Summarizer (article summaries), Translator (50+ languages), and Prompt Optimizer (improve your prompts). Access them all from the Tools page.

Question 20

How does the Code Helper work?

Accepted Answer

Go to Tools → Code Helper, paste your code or describe what you need, and the AI provides clean, well-commented solutions. It handles debugging, refactoring, code generation, and explanations across any programming language. Costs 2 credits per use.

Question 21

How does the Slide Generator work?

Accepted Answer

Navigate to Tools → Slide Generator and describe your presentation topic. The AI generates a structured 5–10 slide outline with titles, bullet points, speaker notes, and visual suggestions. Costs 1 credit per generation.

Question 22

How does the Proofreader work?

Accepted Answer

The Proofreader (Tools → Proofreader) fixes grammar, spelling, punctuation, and style issues, then lists every change made. Costs 1 credit per use.

Question 23

How does the Translator work?

Accepted Answer

Open Tools → Translator, paste your text, and specify the target language. The AI auto-detects the source language and translates while preserving tone, formatting, and cultural nuances. Supports 50+ languages. Costs 1 credit per translation.

Question 24

How does the Prompt Optimizer work?

Accepted Answer

Go to Tools → Prompt Optimizer and paste any prompt you want to improve. The AI analyses it and produces 2–3 optimised variations with explanations of what changed and why. Great for getting better results from any AI model. Costs 1 credit.

Question 25

How does the Referral Program work?

Accepted Answer

Give 50, get 50 — plus 1,000 credits when they upgrade. Share your unique referral link from your dashboard at app.vincony.com: when a friend signs up and verifies their account, you each get 50 credits, and you earn a 1,000-credit bonus when they upgrade to a paid plan. Track your referrals and see your position on the referral leaderboard.

Question 26

What is the Streak system?

Accepted Answer

The Streak system tracks your consecutive days of using Vincony. Each day you create at least one generation, your streak counter increases. Maintain streaks to earn badges displayed on your profile. Your current streak and badges are visible in the dashboard header at app.vincony.com.

Question 27

How do I set up a Public Profile?

Accepted Answer

In the app at app.vincony.com, go to Settings → Profile. Toggle 'Public Profile' on, choose a unique username, add a bio, and optionally enable your generation gallery and template showcase. Your profile will be visible at vincony.com/u/your-username.

Question 28

How do I share a generation result?

Accepted Answer

Click the Share button on any generation in your history. This creates a public link (vincony.com/shared/[id]) that anyone can view — no account required. You control which generations are shared and can revoke access at any time.

Question 29

What is the Weekly Digest email?

Accepted Answer

Every week, Vincony sends you a personalised email summarising your activity: total generations, credits spent, your top-used models, a breakdown by content type (text, image, video, audio), and a suggested prompt to try. Manage your email preferences in the app at app.vincony.com under Settings.

Question 30

How does Credit Gifting work?

Accepted Answer

From your dashboard at app.vincony.com, click the Gift icon to send credits to another Vincony user by email. Specify the amount, and the recipient receives the credits once they verify their account. Gifted credits never expire.

Question 31

Where can I see all my notifications from connected apps in one place?

Accepted Answer

Go to OS -> Notifications (/os/notifications) to view a unified feed of alerts from Gmail, Slack, GitHub, and Calendar. You can filter by keyword, see per-app counts, and click any item to open it in the source app. Hit 'Mark all read' or 'Refresh' at the top right to keep the feed current.

Question 32

How do I configure push, email, and in-app notification preferences?

Accepted Answer

Open OS -> Notification Settings (/os/push-notifications), which has three tabs: Push, Email, and In-App. On the Push tab you can enable browser push for this device, choose which events trigger it (generation complete, credit alerts, team mentions, system updates), and set Quiet Hours to pause alerts during off-hours. The Email tab controls your weekly summary digest, product updates, promotions, and credit-usage alert thresholds (80%/50%/20%). The In-App tab toggles banners and toasts inside the platform.

Question 33

How do I use AI Search and Deep Research?

Accepted Answer

In the OS, the Search Agent and Deep Research both live inside the Search super-tool: use OS → Search → Quick tab for fast web answers (/os/ai-search?panel=quick) and the Conversational tab for multi-step Deep Research (/os/ai-search?panel=conversational). Lite no-account versions are also on the Tools page. Enter your question or research topic and the AI will search the web, synthesise findings, and present a structured answer with source citations.

Question 34

How does Style DNA work?

Accepted Answer

Style DNA analyses samples of your writing and creates a reusable style profile capturing your tone, voice, formality, and sentence structure. Attach a Style DNA profile to any generation to match your brand voice automatically.

Question 35

How do I set up a Brand Kit?

Accepted Answer

Go to OS → Brand Kit. Upload your logo, define brand colours, set tone-of-voice guidelines, add terminology rules, and list banned words. Once saved, your Brand Kit is available as context for any generation.

Question 36

What is the Memory Graph?

Accepted Answer

The Memory Graph is a knowledge graph that remembers entities, relationships, and context across your conversations. It helps the AI give more personalised, context-aware responses over time. Find it in the Memory tab of the Knowledge super-tool (OS → Knowledge → Memory, /os/second-brain?panel=memory).

Question 37

How do I build workflows and automations?

Accepted Answer

Open OS → Workflows to create multi-step AI pipelines. Chain together different models and tools — e.g., research → summarise → translate — and run them on demand or on a schedule.

Question 38

How do I use BYOK (Bring Your Own Key)?

Accepted Answer

Go to OS → BYOK and add your own API keys for supported providers (OpenAI, Anthropic, Google, etc.). When a BYOK key is active, generations using that provider consume zero Vincony credits.

Question 39

How do I use ChatPDF?

Accepted Answer

Go to Tools → ChatPDF, upload a PDF document, and ask questions about its content. The AI reads and indexes the full document so you can extract information conversationally.

Question 40

Does the chat save my conversation?

Accepted Answer

Yes. By default your chats are saved to your account, so your conversation history syncs across devices and browsers — sign in anywhere and pick up where you left off. Recent conversations are listed in the chat sidebar for quick access, and starting a 'New Chat' begins a fresh conversation. If you'd rather keep chats out of your account, turn off 'Save chat history' in the app under Settings → Notifications → Privacy — new chats then stay in your browser only.

Question 41

What keyboard shortcuts are available?

Accepted Answer

Press ? anytime to open the full shortcuts panel. Key shortcuts include: N for new chat, / to focus the input, R to regenerate the last response, ⌘K to open the command palette, ⌘I for image generation, and ⌘M for models. In chat, use ⌘] and ⌘[ to cycle between models.

Question 42

What is Pro Mode and how do I turn it on?

Accepted Answer

Pro Mode is a free power-user display layer — it makes the interface denser and surfaces extra technical readouts like model IDs and raw parameters wherever a screen exposes them. Turn it on in the app at app.vincony.com under Settings → Appearance, or from anywhere via the command palette (⌘K → 'Toggle Pro Mode'). It's purely a display preference: it doesn't unlock, gate, or change any features, it's available on every plan at no cost, and your choice is remembered.

Question 43

What does the cost preview in chat show?

Accepted Answer

Before you send a message, a small badge next to the send button shows the selected model's name and how many credits the message will cost. This lets you make informed decisions about which model to use for each prompt.

Question 44

How does the Song Creator work?

Accepted Answer

Navigate to OS → Audio Studio → Song Creator. Describe the song you want — genre, mood, lyrics — and the AI generates a full audio track. You can extend tracks, generate lyrics first, and download the result.

Question 45

How does the Social Planner work?

Accepted Answer

Go to OS → Social Planner to plan and generate social media content. Describe your campaign, select platforms, and the AI creates tailored posts with hashtags, captions, and suggested posting schedules.

Question 46

How do I use the Chatbot Builder?

Accepted Answer

Open OS → Chatbot Builder to create custom AI chatbots. Define a name, system instructions, and data sources, then deploy the chatbot for use in your own applications or websites.

Question 47

How do Scheduled Generations work?

Accepted Answer

Go to OS → Scheduled Generations to set up prompts that run automatically on a cron schedule. Choose the model, define the prompt, set the frequency (hourly, daily, weekly), and the system will execute and store the results. Runs pause if your credits are depleted.

Question 48

How do I use the Knowledge Base?

Accepted Answer

Open OS → Knowledge (the Second Brain super-tool, /os/second-brain) to upload documents, notes, and links that the AI can reference during conversations. This gives your workspace persistent context without repeating information in every prompt. The Memory Graph lives in the same super-tool under the Memory tab.

Question 49

How does Prompt Lab work?

Accepted Answer

Go to OS → Prompt Studio (/os/prompt-lab) to version, test, and compare prompts side-by-side. You can fork existing prompts, star the best versions, and track iteration history across all your experiments. Prompt Studio also houses the A/B test, Experiments tracker, and Saved Prompts library as tabs.

Question 50

How does the Prompt & Model Performance Tracker work?

Accepted Answer

Go to OS → Prompt Studio → Experiments tab (the Prompt Tracker mode of Prompt Studio, /os/prompt-lab?panel=experiments) to run structured A/B tests on your prompts across multiple models simultaneously. Create named experiments, send a prompt to several models at once, and get automated quality and relevance scores (1–10) powered by AI. Each run records latency, credit cost, and AI reasoning. Compare prompt variants ('v1' vs 'v2') to see which wording performs best on which model, and view per-experiment leaderboards ranking models by quality, speed, and cost-efficiency. Costs 1 extra credit per run for auto-scoring.

Question 51

How do Collections work?

Accepted Answer

Collections let you organise saved generations into curated, reusable libraries. Create one from OS → Collections (/os/collections) or by clicking the folder icon on any generation in a gallery, then add results to it. Each collection lists every item with its model, prompt, and credit cost, and you can rename a collection, search within it, copy items, or remove them. Collections are available on Starter plans and above.

Question 52

What is the Marketplace?

Accepted Answer

The in-app Marketplace (OS → Marketplace, /os/marketplace) is a community hub for prompt templates, workflows, and bundles. Browse Staff Picks, New This Week, and Trending, filter by type or category, and preview an item with its variables before using it. Fork any listing to save an editable copy to your prompt library, use it directly in Chat, or copy it — and publish your own listings, tracking installs, ratings, and credit earnings in OS → Marketplace Analytics (/os/marketplace-analytics).

Question 53

How do I create and manage AI Agents?

Accepted Answer

Go to OS → Agent Center to build autonomous AI agents. Give each agent a name, system prompt, tools it can access, and an optional schedule. Agents run tasks independently — from research to data processing — and store results in your workspace. Monitor runs and outputs from the Agent Center dashboard.

Question 54

What are Output Templates?

Accepted Answer

Output Templates (OS → Output Templates) let you define reusable output formats with placeholder variables. Create templates for emails, reports, social posts, or any structured format. When generating content, select a template and the AI fills in the variables automatically.

Question 55

What are Persona Profiles?

Accepted Answer

Persona Profiles (OS → Persona Profiles) let you switch between different AI personalities. Each persona has its own system prompt, tone, avatar, and optionally a preferred model. Use personas to maintain consistent voice across projects — e.g., a 'Technical Writer' persona vs. a 'Creative Storyteller' persona.

Question 56

How does the Credit Calculator work?

Accepted Answer

The Credit Calculator (available on the Pricing page) lets you estimate your monthly credit usage before committing to a plan. Select the types of generations you plan to use, set quantities, and the calculator shows the total credit cost and recommends the best plan for your needs.

Question 57

How does the Email Writer work?

Accepted Answer

Go to Tools → Email Writer. Enter recipient and sender names for personalised greetings, choose a language (8 supported), select your preferred length (Short, Medium, Long), and pick a quick template to get started fast. The tool keeps your last 5 drafts in history so you can revisit or refine them.

Question 58

How do Social Post previews work?

Accepted Answer

Go to Tools → Social Posts. After generating content, each platform (Twitter/X, LinkedIn, Instagram, Facebook, TikTok, Discord, Slack) shows a live preview card mimicking the real platform UI. Copy or publish per-platform, and generate up to 3 A/B variations per platform to test messaging.

Question 59

How does AI Prompt Enhancement work in Audio Studio?

Accepted Answer

In the Audio Studio's SFX and Music tabs, click the ✨ Enhance button next to your prompt. The AI rewrites your description with richer detail for better generation results. Music tab also offers clickable Genre and Mood tags (Lo-fi, Jazz, Upbeat, Dark, etc.) that auto-append to your prompt.

Question 60

How does the Audio Queue work?

Accepted Answer

The Audio Queue shows all pending and completed generations across tabs. Use Move Up/Down buttons to reorder items. A pipeline banner alerts you when audio from one tab (e.g., Speak) is ready for use in another (e.g., Tools). Use 'Send to Create' from the Listen tab to pass transcripts directly as SFX or Music prompts.

Question 61

What languages are supported for Email and Social Posts?

Accepted Answer

Both the Email Writer and Social Posts tools support 8 languages: English, Spanish, French, German, Portuguese, Italian, Dutch, and Japanese. Select your language before generating, and the AI produces native-quality output in that language.

Question 62

How do Quick Templates work in Email Writer?

Accepted Answer

Quick Templates are 6 preset starting points — Follow Up, Introduction, Thank You, Apology, Request, and Announcement. Select a template to pre-fill the prompt with a structured outline, then customise. Your last 5 drafts are saved in Draft History for easy retrieval.

Question 63

How does the Fact Checker work?

Accepted Answer

Go to OS → Verify (the Fact Checker super-tool, /os/fact-checker — claim checking is the default tab). Paste any claim or statement and the tool sends it to multiple AI models simultaneously. Each model independently verifies the claim and returns a confidence score. The tool synthesises all responses into a final verdict with supporting evidence and source suggestions. To screen AI-generated text for fabrications instead, switch to the AI output tab (Hallucination Detector mode). Costs 3 credits per check.

Question 64

How does the Hallucination Detector work?

Accepted Answer

Go to OS → Verify → AI output tab (the Hallucination Detector mode of the Verify super-tool, /os/fact-checker?panel=ai-output). Paste any AI-generated text and the tool cross-references it across multiple models to flag potential hallucinations — fabricated facts, incorrect citations, or unsupported claims. Each flagged section includes an explanation and confidence level. Costs 3 credits per analysis.

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